Professional Standards Procedures

Our Association offers Ombudsman Services: Online request form or you may call 1-800-443-9956 and ask to speak with the ombudsman coordinator.

The Ombudsman Program information is on NC REALTORS website under Business Center. In the Business Center, click Resolve and then Professional Standards. You’ll see the expandable toggle for Ombudsman on that page. The form is at the bottom of the page under the video.

For information and instructions, please contact Susan Jester or call 336-768-5560.

Professional Standards

WSRAR is committed to holding our REALTOR® members to the highest standards of ethical, professional, and fair business practices. The term “REALTOR®” signifies membership in the National Association of REALTORS® (“NAR”). In addition to NAR membership, REALTORS® hold membership in a local and a state association of REALTORS®.

The Code of Ethics of the NATIONAL ASSOCIATION OF REALTORS® is the promise to the public that when dealing with a real estate agent that is a REALTOR®, you can expect honest and ethical treatment in all transaction related matters. Only REALTORS® pledge to abide by the Code of Ethics and only REALTORS® are held accountable for their ethical behavior.

Some of the basic principles of the Code of Ethics include:

  • Absolute fidelity to clients
  • Avoiding misrepresentation and concealment of pertinent facts to clients and fellow brokers
  • Respecting other agency relationships
  • Cooperation with other brokers and hearing panels
  • Making your true position known by disclosing self-interest, compensation, and dual representation
  • Safeguarding entrusted funds
  • Assuring that agreements and commitments are in writing
  • Providing equal, competent service to all
  • Portraying a true picture in advertising
  • Not engaging in the practice of law

Filing an Ethics Complaint

If you believe that a REALTOR® member of the Winston-Salem Regional Association of REALTORS® (WSRAR) is guilty of unethical conduct, you may file a complaint with the Association.  Please note that WSRAR cannot process complaints dealing with real estate law nor revoke or suspend the real estate license of its members.  WSRAR cannot assist with release of earnest money deposits nor can we award money to a Complainant in the event, following a hearing, a member of WSRAR is found to be in violation of the Code of Ethics.

For information and instructions on filing an ethics complaint, please contact Susan Jester or call 336-768-5560.

Mediation and Arbitration Services

Even REALTORS® who are committed to high standards of conduct occasionally have honest business disputes with other professionals, clients or customers. Mediation is the best alternative to expensive, lengthy, and unpredictable litigation.


Legal Q&A | Using an Association’s Ombudsman Program to Help Avoid a Formal Complaint

QUESTION: I helped a buyer client through a difficult transaction a couple of months ago. The transaction closed and my client is happy with the property as far as I know. However, she called me recently to tell me that she is still upset by some things that the listing agent did that she thinks were wrong, and that she wants me to help her do something about it. I know that complaints could be filed with the Real Estate Commission and/or with the listing agent’s local association of REALTORS®. Do I have a duty to my client to file a complaint with the Commission or our association of REALTORS®, or should the client do it? Is there another option?